As your business grows you may find that retaining and supporting your customers with a consistent customer experience becomes harder to manage. Sage CRM gives your customer service team increased visibility into customer issues and makes every agent more productive, empowering them to upsell and cross-sell to drive more business.
Sage CRM is used by thousands of businesses every day to deliver exceptional customer service regardless of their size, ensuring a world-class customer experience every time. With case management, a centralized knowledge base and powerful reporting, Sage CRM gives customer service teams access to updated customer information from right across the business. Customer service teams can now have more meaningful conversations with customers, leading to increased customer satisfaction levels and faster call resolution times, helping them to be more productive.
With a belief that “every customer matters”, The Signature Works Ltd was in search of a powerful CRM solution that would increase efficiency whilst delivering excellent service to customers. The implementation of Sage CRM gave staff instant access to a shared pool of data at their fingertips. They are able to use this to improve customer services and to track sales leads and conversion rates.
"With information seamlessly at our fingertips, we can instantly respond to customers’ requirements and queries and give them the answers they need. It’s very impressive!"
Learn more about Sage CRM for customer service
Capture, manage and resolve issues quickly
Continuously measure customer service performance with powerful reports
Build an effective knowledgebase of known solutions so your agents can respond faster
Set up a consistent process to ensure all customer cases are handled effectively
Manage and monitor performance across your customer service teams
Enable customers to log their own cases or track progress online 24/7
Empower your team to manage customer queries from one place
Featured customer - ATEC Security
As their business grew in size and complexity, ATEC recognized the need for a solution that had greater flexibility and control where they could view key information as well as manage cases and opportunities. Sage CRM has allowed ATEC to progress cases in real-time and report back promptly to their clients with up-to-date information through detailed reporting.
"We believe that we’re now one of the leaders in the industry in providing critical information to clients, instantly accessible whenever they want it. This helps us to win new business and enhance our service to existing clients."