Existing Sage CRM Customer?

Sage CRM What Sage CRM can do for you

Do you know what customers are saying about your brand, product or service online?

Successful companies do. They gather information from online conversations, share this information internally and act on it. Then, they develop better relationships with customers and turn leads into sales.

Whichever situation you are in, social CRM can help your business adapt, grow, and generate a quicker return on investment.

"Whenever we answer a call to a client, we have their information at our fingertips, so the client feels a lot more valued."

Cellular Solutions
Jake Tan, Marketing Executive – Seng Lee

What is social CRM?

Social CRM is a business strategy that enables the forging of richer, deeper and more intimate relationships with customers and prospects.

It takes the valuable customer insight and conversations you may be gathering on social media and customer communities, and it layers them on top of emails, sales calls and customer service interactions, which you have stored in Sage CRM.

Our customers use social CRM to develop business insight, generate leads and improve customer service. You can do the same.


Learn why Cellular Solutions depends on social CRM

Cellular Solutions is a UK-based telecommunications company.

It uses Sage CRM to engage with prospect and customers on LinkedIn, Twitter and Facebook. And by listening to what customers are saying on social media, Cellular Solutions generates more leads.

Mike Bowers, Managing Director of Cellular Solutions says, "If people are finding you in multiple places, they're more likely to come to you when they're ready to buy."


How Sage CRM can help

Sage CRM makes it as easy as possible to manage customer relationships on social media. You can:

 

  • Provide better customer service by monitoring what customers are saying on Twitter
  • Generate leads by searching for prospects on LinkedIn
  • Gain business insight through customer research on Facebook

If you'd like to learn more about social CRM, please download our free eBook: Making every conversation count: A practical guide to social CRM for small and medium sized companies.

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Learn more about Sage CRM for social CRM

Sage CRM for Twitter

Manage your Twitter feeds within Sage CRM

Sage CRM for LinkedIn

Research prospects and connect with customers

Sage CRM for Facebook

Gain business insights from your customers' Facebook profiles

Business collaboration powered by Yammer

Share company knowledge internally

Featured customer - Cellular Solutions



Cellular Solutions purchased Sage CRM and almost immediately improved its customer service.

The company is now managing its social media presence on networks like Facebook and Twitter, within Sage CRM, and its sales teams are able to generate more leads as a result.

"If people are finding you in multiple places, they’re more likely to come to you when they’re ready to buy."

Mike Bowers, Managing Director - Cellular Solutions

Celluar Solutions